Frequently asked questions

The system reduces sediment, rust, chlorine, odour and organic compounds from your mains water. Stage 1 captures particles, stage 2 (carbon) handles chlorine, taste and odour, and stage 3 polishes. That's the honest claim list — we don't quote removal percentages.

Yes — the system is WaterMark-certified, the Australian certification for products connected to the drinking water supply. The certificate number is currently [PLACEHOLDER:WATERMARK_CERT_NO] while certification documentation is finalised; we'll publish the number once issued.

The 3-stage system is designed for mains (town) water. Rainwater and bore supplies often need pre-treatment or a different configuration — flag your water source in the quote form and we'll talk through options before quoting.

It uses 12" cartridges in a 3-housing assembly, typically mounted where the mains supply enters the property (often near the water meter). Exact housing dimensions: [PLACEHOLDER:HOUSING_DIMS].

Any filtration introduces some pressure drop. The system is sized for whole-home flow ([PLACEHOLDER:FLOW_RATE]), and your plumber checks pressure at commissioning. Most households notice no practical difference.

A licensed Victorian plumber from our sub-contractor network. Pure Plus manages the booking and the job end-to-end — you don't deal with tradies directly. Mains-connected plumbing work in Victoria must be done by a licensed plumber.

Typically 2–3 hours for a standard single-storey home. Double-storey or tricky access can take longer — your quote will note it.

Yes — the plumber needs access to the mains entry point and will want to walk you through the system at handover. Water is off for part of the job.

Metro Melbourne: typically 1–2 weeks from quote approval. Geelong, Ballarat, Bendigo and the Mornington Peninsula: 2–3 weeks. Regional Victoria: 3–4 weeks on scheduled runs. The postcode checker on this page gives an instant answer.

Indicative installed pricing is [PLACEHOLDER:PRICE_INSTALLED] (guide range $2,499–$2,799 — placeholder, not a final quote). Your free quote is a single fixed price for your home, and it includes 2 free filter resupplies covering roughly your first 18–24 months of replacements.

A full replacement cartridge set is [PLACEHOLDER:PRICE_CARTRIDGE_SET]. Your first two sets are included free with every install.

[PLACEHOLDER:PAYMENT_PLANS] — ask when you get your quote and we'll confirm current options.

All of metro Melbourne, Geelong, Ballarat, Bendigo, the Mornington Peninsula, and most of regional Victoria. Check your postcode at the top of any page, or browse the service-area pages.

Not currently — Victoria only. If that changes, the postcode checker will say so.

Sometimes — it depends on whether there's accessible isolation of your individual supply. Apartments with shared mains are usually not suitable. Tell us your dwelling type in the quote form and we'll confirm.

A quick visit to check the basics of your tap water — useful if you're concerned about chlorine smell, sediment or discolouration. It's free, takes a few minutes, and comes with no obligation.

Use the Book a free water test form — five fields. There's no live calendar; we call you within 1 business day to lock in a time.

Yes. It's how we show people what's actually in their water before they spend anything. No obligation to buy.